Anonymous

Rude and disrespectful customer service by Asst GM; William B

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Upon arriving , was never greeted by man, I asked us there where you checked in. He was very non Chalant and rude.

He only had me reserved for two nights.

I said, thats not correct I booked for two nights and paid already . His response you didnt pay us anything

He refused to look into the situation

I went back to my vehicle to find the confirmation receipt. Came back a lady was at the front

I gave her my name , and she didnt have one problem checking me I.

For the two nights

When u asked to speak back with William , he was unapologetic, the lady at the front asked him what he was looking at I see her for two night, his response; hunts shoulders and say well check her in .

Never once took responsibility for his mistake or rude actions and did not accept accountability that you wasted my time at check and William as they Asst. GM did not look further into my reservation.

I spoke to the GM, James Thomas

And he was apologetic , and comped my rooms

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Preferred solution: The fact that William , Asst gm Walked away from me and said “ I don’t have to listen to this or listen to the disrespectful was so manipulative. William is not a ppls perdon snd May need more training in dealing with the public

6 comments
Guest

Always book with the brand directly. Booking with 3rd parties is a major mistake.

Guest

I had something similar she wasn't management material and banned me off the property and cancel my booking so now I'm NOT at Hampton Inns & Suites I'm at DOUBLE TREE............. that place is barely Holding On hstdly able to keep ANY rooms filled up at Location 800 Research Road, Richmond, Va, 23236

Anonymous
reply icon Replying to comment of Guest-2100425

They probably had a reason to ban you.

Guest

Another idiot who got their feelings hurt and looking for a free pass.

Guest
reply icon Replying to comment of Guest-2002965

The sad thing is this idiot actually got a free pass and is still complaining. He is also mistaking not getting what he wants as rude.

I doubt he was polite to William. that is why William did not want to deal with him.

Anonymous
reply icon Replying to comment of Guest-2002965

I think you hurt someone's feelings, they gave you at thumbs down. Either the OP, or the banned person.

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Ronald M Rdz

Charged for a visit not attended

Book it .com said they changed a BBC date from May 16 to May 21. When arriving at the hotel, no such change was noted.
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Loss:
$136

Preferred solution: Full refund

Anonymous
map-marker Palmdale, California

Raices Pratices against Africian Americans,

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Hampton Inn - Raices Pratices against Africian Americans,
Hampton Inn - Raices Pratices against Africian Americans, - Image 2
Hampton Inn - Raices Pratices against Africian Americans, - Image 3
Hampton Inn - Raices Pratices against Africian Americans, - Image 4

Hampton Inn &;;;;;;;;;;;;;; Suites, Lancaster CA. today is Friday Nov, 2020.

AFRICAN AMERICAN Black American (Do not Book a Room from the Hampton Inn and Suites ) You will be Rip-off. You will be over charged You will pay more at this Raciest establishment. Celeste L. will charge you up!

Celeste has horrible attitude very poor customer service and she will make you feel Very Uncomfortable she is not warm and friendly at all. I was told one thing over the Phone. in person I was charged $389.99 more for this 2 star Hotel. It's called (The Bait & switch.) I was charged $250.00 for a incidental deposit fee, Celeste L.

most likely assumed Black will have a incident we were per-judged. so she stuck it to us, I was told over the phone the fee would be $25.00. not $250.00. These fees are not on Hampton Inn website.

I was charged $10.00 for parking. Not on the website, Celeste charged $389.94 in the name of Hampton Inn and suites. Mind you I had already paid booking.com $129.99. Celeste stated she could not find the conformation # I gave her from booking.com, Celeste disregarded it and charge the card again.

I was rip offed She Celeste blew me off, Celeste Told me she was Busy and to call Monday and speak with Cynthia Mean While Hampton Inn has my Money. If I could give the Hampton Inn and Suites a -Zero I Would. I know covid19 is making it difficult for business to make Money, but Celeste stop sticking it to African American people we catch enough *** stop with your prejudging. The reason I did not have my family to leave was I did not trust them to refund my money.

In my opinion I believe this establishment is raciest against African American. I believe a class action discrimination lawsuit against Hampton Inn, in the near future. If you keep Celeste and the likes at Hampton, You can thank Celeste L. and her discriminating disposition for that.

I was forced to call the corporate office about Celeste, they were very understanding and booking.com which guarantee they would honor the prices on there website they promise to get my money back from those rip-off artist swindlers at the Lancaster Hampton inn and suites.( RENTER BEWARE DONT BOOK AT HAMPTON INN & SUITES) Celeste makes you fill like you do not belong there. What nerves.

What an insult from Celeste. Thanks Celeste for ruining our stay at the Hampton Inn.

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1 comment
Evens Qcb

Almost the exact thing happened to me. Via booking.com as well.

I am soo angry. And this happened in Pittsburgh, PA.

Anonymous
map-marker Philadelphia, Pennsylvania

Be aware

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I went to the hotel. I had a reservation. Wich I have a service dog that I have take plenty of times before this time it was a new gentleman he told me my dog was not alone I showed her ID he argue with me and called the police I left because I didn't want problems with the police.. don't book their
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Anonymous
map-marker Anaheim, California

Disrespectful staff

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My card was declined for my room, theyre refusing to accept paying with my debit card. The man had insulted me, threatened me with the police. Im offended and I feel like Ive been bullied.
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User's recommendation: Avoid communication as best you can.

Anonymous
map-marker Atlanta, Georgia

Bad business

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Due to civil unrest in the Washington DC Metropolitan area the Mayor of Washington DC, the FBI, and the Office of Homeland Security has warned citizens not to travel to Washington DC for the inauguration. My travel plans were made in November.

After contacting the Church Falls, Virginia Hampton Inn they refuse to refund any of my money for 2 hotel rooms for 3 nights each (totaling over $2000). This location raised their rates for this event.

I should not have to make a choice if Im going to put my life and my family members lives at risk to go anyway and sit in the hotel for 3 days. Hampton Inn could at least offer a rain check or some type of voucher to travel at a later date.

This is plain BAD BUSINESS.

Hampton Inn refuse to extend grace to customers and protect their safety. Instead they will take an easy profit during civil unrest and a pandemic.

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User's recommendation: Do not stay book a Hampton Inn Hotel

James H Noa

Unsatisfactory service

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Paid for full service and did not receive it. Unit not cleaned, I had to service unit myself but paid as if I received full service.

Got 2 hard boiled eggs shelled , cold bagel and a orange juice for breakfast. Really.. had to carry towels and remove trash from a unit I paid $125.00 a night for. Had to remove trash and ask for soap to shower with and paid full price....had to ask for cups to make coffee in morning.

I will rethink if I want to revisit Hampton again prior to this year averaged atleast ten night a year. I guess you dont care... The company I work for spent 10 of thousands of dollars at Hampton in Mathews NC. I stayed at Hampton Mathews every 6 months for 5 years , Williamsburgh, OC Maryland Johnstown Pa, I guess you dont care...

I was not told in advance or when I checked in that I will have to clean my room and still pay full price. No way to run a business.

If you want to stay in business. I guess you dont care.

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Cons:
  • No customer service
  • Terrible employees n customers services

Preferred solution: Price reduction

JM Y

Unacceptable housekeeping - November 4, 2020 - Room 339

Hampton Inn, I-475, Macon GA

Since I did not get a survey I will extend my observations here. Ive written to the hotel manager, Jodi Hinz, emailed once, called three times and have had no response.

Positive comments start with front desk.

The two young ladies were very friendly and helpful. It is the housekeeping that is unacceptable. If it wasnt for the group I was with, I would have left. But there were no other rooms available.

1.

No door seal. A bad omen during these days of Covid19.

2. Sticky floor. Something sticky and clearly visible was on the floor.

I was told that Housekeeping was gone for the night but Lauren from the Front Desk came up to clean it At this point, clean floor or not, I was very uncomfortable with this. What other not so visible filth remained. Both my husband and I are vulnerable to Covid19 conditions. We were leery of hotels before we started our trip but thought of Hampton Inn with high standards.

Not this time.

3. Discounted bill. I was informed that there would be a discount on the bill in the morning. Upon checkout I found no discount on my bill.

The desk clerk fixed this quickly

4. Emails confusing. Later I received two different emails with different charges. At this point I am wondering exactly what Ill be charged.

Which is the correct one?

Im shocked that I was charged at all for this stay.

It comes down to people doing their job and this hotel failed in so many ways. It certainly gets a failing grade this night when such cautionary measures should raise

standards and take priority.

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Preferred solution: Full refund

User's recommendation: Do not stay at this hotel

Anonymous

Credit owed still not gicen

Charged by hotel and Priceline hotel not helping need credit
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Cons:
  • No credit issues
Tiza T
map-marker West Ocean City, Maryland

To contact cooperate

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Hampton Inn - To contact cooperate
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Two of ur employees Brian &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Cathrine that work the over night shift made me a reservation from Sat June 13,2020 to June 15,2020 I made a cash payment to Brian in the amount of the rooms plus taxes.After checking into the room I later find out it was a cancel or already used room. I have text messages from both employees to prove what was going on.

After I shower Your employee Brian return to tell me that I had to go because the big boss said not to check that room out. I than pack all my things n left with nothing.

I was on vacation in everything was sold out I had no where to go. I would like to have a full refund n these employees terminated for stealing.My contact number is 443764**** Attach to this are all my messages to both employees

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Loss:
$753
Cons:
  • Terrible employees n customers services

Preferred solution: Full refund

User's recommendation: Never go they employees scam u for ur money n give u already use rooms

Fernando F Uke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total NEGLIGENCE with a customer!

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Hampton Inn - Total NEGLIGENCE with a customer!

Booking reference number - 920032****246 (From hotels.com) I booked the Hampton By Hilton Berlin City Centre Alexanderplatz with hotels.com on March 2, for 5 nights, between March 5 and March 10. Two days after, exactly one day prior to my trip, I called hotels.com to CANCEL my reservation.

I explained to them that the government of Israel(the country that I'm living now) issued a new law saying that travelers to Germany will have to quarantine after come back. Since I have to work, and also my family needs to work or go to school, I was FORCED to cancel the trip. I did TWO days after schedule and I asked for hotels.com agent to check if there was a possibility to receive FULL REFUND due to the fact that I was forced to cancel and was just TWO days after making the reservation. I received a confirmation from hotels.com that they sent an Email to Hampton hotel requesting to cancel the reservation with a full refund.

So, today, after almost TEN days after the initial request, I still have NO ANSWER from Hampton by Hilton! I called hotels.com asking for an answer SEVERAL times and spoke with a lot of different agents. All of them said that received NO answer from the hotel so far! Some of the agents even were able to contact the hotel by phone, but always got the same answer that the manager was not there and they couldn't answer at the moment.

Yesterday I received an email from Hilton Chain. Quote from the email received from Hilton: "...we are doing everything we can to ensure your travel safety and provide maximum flexibility. Existing Reservations.

All reservations - even those described as "non-cancellable" ("Advanced Purchase") - that are scheduled for arrival before April 30, 2020, can be changed or canceled at no charge up to 24 hours before your scheduled arrival. " Till now, a long time after requesting and after the end of my trip, I see NO COOPERATION and NO CONSIDERATION AT ALL for the customer!

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Loss:
$582
Pros:
  • Good quality hotels
Cons:
  • Bad customer service

Preferred solution: Full refund

Anonymous

I had a horrible experience i would never recommend The Hampton in to anyone and in fact i will make sure I tell everyone Not!! to stay at The Hampton in Rapid City

I checked in pleasantly enough into the Rapid City, South Dakota however, as the night wore on things went from pleasant to completely the opposite. I booked the room my wife and my two grandchildren one of which is has cerebral palsy. From approximately 8 pm until 10:30 the tenants in the room above were extremely loud and rancorous after a couple calls I asked if I could please just get a refund and was told that i could- however- upon loading my family up in the car and returning to the desk for my refund- I was told that the "policy" is after three complaints that they would call the cops and remove the noisy guest- when i asked to see the policy they could not produce it. Then they informed me that it was online so i did an online search to find no existing "policy". When i asked for the web address they could not produce one. I searched endlessly on the net to no avail- as such a " policy" does not exist. Naturally i was aghast that such a reputable hotel chain would treat their guest this way. And- When i found out that the people making the noise were white i realized that this was a racial issue and then i was mortified that such a practice of racial inequity was being applied to me. I am Dr. of History with many advance degrees, and I am not accustomed to being treated with such iniquitous unspoken policies. I would never recommend the Hampton Inn to anyone of color- unless they feel like facing the same racially coded behavior. And i will make it a point to spread the word far and wide The Hampton in Rapid City South Dakota - is a racist institution.
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Loss:
$174
Pros:
  • Non
Cons:
  • Racist
  • Misrepresentation of accommodations

Preferred solution: Full refund

User's recommendation: if you are a person of color stay away from the Rapid City South Dakota Hampton they are bigots

Anonymous
map-marker Brighton, Massachusetts

Bed bug bites all over my body and face

Stayed there for 3 nights it was about $ 140 per night. Sunday morning I noticed that I had red marks on my neck. Then on Monday morning there was lots of bites .when I went to the lobby and talked to the general manager he looked at my neck and saw the same thing bed bug bites . He said he was going to have another room for me when I got back from work. When I got back I was asked to leave the premises and was handed my suitcase and to get off the premises asap .I was totally in shock. I checked my debit card statement and I was overcharged by about $250.00 . I am absolutely in shock over this whole situation. I have never seen a bed bug before and I took pictures of the room and the box spring and mattress with the bed bugs and the bites all over my face and body. I have never seen this stuff before and not happy thanks nick cote
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Shannon T Znt

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Verified Reviewer

Fort Mill SC Hampton Inn

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The building had an odor as we walked in the door. We let that go. Then the customer service lady was beyond rude. Now that we have gotten our keys the building is dirty. From the hallways to the room. We normally stay at a Hampton Inn several times a year and this is the last time that we will. We will go with the other company from now on.
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Pros:
  • Availability
Cons:
  • Incredibly rude staff

Preferred solution: Full refund

User's recommendation: Go somewhere else.

1 comment
Reganne Lxv

This is the worst Hampton Inn I've ever stayed at the front desk they won't do anything about your complaints my mother has Alzheimer's and where a lady upstairs with her little boy and she lets him run jump and stomp make all kinds of noises I have complained it to the front desk. When I do complaint they do it worse never stay again I have spent thousands of dollars here already with my mom I would never come back here again 201 California Avenue Hampton Inn it's not a good stay they should not put kids over over elderly people's head they should pay attention to who they put in certain rooms children should be put down the stairs on the first floor I asked the manager to come in to listen she acts like it wasn't a big deal this is way too much for me I need to get in touch with a higher up person to talk to about this cuz I'm highly upset about it I'm staying here so that I can go back to Florida with my mom I'm selling her house and taking her back with me the only reason why I'm here I just can't believe it the way it's being handled I'd like to get higher up person to talk to that's involved with this hotel thank you

paul s Erf

ICE detention center

How many asylum seeking children are being held in your Hotels? Is it the corporate policy to work with the Federal government in detention of small children many without parents? Do you accept any moral responsibility?
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Cons:
  • Customer service