Hampton Inn
Reviews and Complaints
Treated Terrible!
Some of the reactions to my review suggest we think we are better than other people...
I even stated we only wanted what other hotel guests received...clean towels and a clean room!
Never getting towels unless begging for them and a filthy room (we are clean people living...
Corporate has been informed on several occasions of the terrible housekeeping service and lack of towels we were receiving. Sana would inform corporate that the issue had been resolved when it NEVER was.
She even told us yesterday (the first time she agreed to listen to our complaints) that we could complain to corporate all we want because the complaints go directly to her!
She told us she didn't even have to "take us in" because she is not an extended stay Homewood Suites and Hilton said she shouldn't have taken us as guests in the first place! ...we have a recording of her screaming at us and telling us she wants us gone...completely irrational behavior! She was informed she was being recorded she then tried to calm down. Sana Orabi's behavior was something I've never experienced in my life from a professional! I can't believe we were treated in such a manner from a Hilton property general manager...especially since we are diamond members!
We have stayed at many Hilton properties and most are absolutely wonderful! The Cleburne Hampton Inn is NOT!
We really would like to discuss this issue over the phone with someone besides Sana Orabi!
We stayed at the Cleburne Hampton Inn for 8 months only to be treated Terrible when Sana finally did decide to discuss our few complaints!
I had to make my own bed for months until i said i thought it was wrong! ...on days when I wanted housekeeping service they would simply take my dirty linens and then drop them off later in the day in the hall with one towel one washcloth and one hand towel (not 3 like other guests)
There was a nasty stain on the toilet that was there for 5 weeks and was there when we left the room for the final time! We had complained about that on several occasions but it was never cleaned!
Please know that we stayed at the Cleburne Hampton Inn for a long time before we finally started to complain...eventually we had to start saying something!
Dirty room, no mangement, terrible customer service
Hampton Inn - Bad Hotel Conditions Review from Leeds, Alabama
Reservations Review
Terrible headache
Room key does notfor check out work the night b
Inconsiderate maid service
Water disappered, so did managment
SCARY NASTY
Staff revealed personal info over phone
Rude and Disrespectful
Hampton Access Does Not Refund Security Deposit
In September of 2011 Paul Fried rented us a property to host our wedding. There was a noise complaint and the police were called. Upon arrival they issued a summons to Paul Fried for a transient rental. We found out after the fact, it was illegal for Paul Fried to rent us the property for the short term length of a weekend. Paul Fried feels that because the noise complaint resulted in him getting caught for violating the town code, he should with-hold our security deposit.
Below is a response from Paul Fried regarding the matter:
"I know it's confusing so let me try and clear this up for you. In all 5 towns there are code ordinance that go unenforced so long as there is no complaint of any sort. If a noise complaint was called in and responded to by the Town Code Enforcement, then the town looks to enforce any and all violations that they can - similar to when your pulled over for speeding, but your registration has expired or your vehicle is uninsured."
Hampton Albemarle NC
Unauthorized Credit Card Charges
Hampton inn flint michigan caught housekeeper not changing sheets
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Why should anyone believe you. You don't even know the anonymous poster and you said that he worked at the hotel and it turned out he did not.
You lied then so now your word means nothing.
You can get a lawyer all you want, however they have every right to ask you to leave, even if you are completely innocent as you claim(which I doubt) they have a right to ask you to leave. Besides if you left on your own as you claimed later on, then you have no case since you left on your own.
I am sure the hotel has their own security cameras and witnesses as you claim. Well hopefully the truth will eveuntally come out with all of this.
Actually this is not how it happened. It did not happen as the guest is telling you all.
The truth is she was kicked out. She refused to leave until we had to call the police. Only then did she leave. Our room clearly has a no smoking policy.
She was smoking and denying the smoking even though our housekeeping people told us they smelled cigarette smoke. We had several complaints about them being loud at 2am and waking up other guests. There were times when they came into the room intoxicated. This was usually the time we got complaints that they were partying until 2am and not allowing the other guests to sleep.
They were currently evicted from their apartment because of complaints from others.(or so that is what she told us).
We even have our video tapes of this couple causing a ruckus on property. Harassing other guests ect.
That is a lie and I am getting a lawyer!
U know we were not kicked out we checked out today!
Well if you get a lawyer good luck, must lawyers would advise you not to post about your issue online.
First of all you guys obviously edited the tapes and paid your friends to say we were out partying all night. You just made this stuff up because we made a few minor complaints.
So your edited tapes is called making up evidence which is illegal.
Second the only time we were loud at 2am was because you refused to clean our room the whole day. I don't care if the other guests complained. I wanted to make a scene so others know what kind of service you provide. This only happened on one occasion.
Third when you threatened to call the police you told us that the police were friends of yours and that they would side with you and edit the hotel tapes to make us look guilty.
We were never smoking in the room, you planted evidence on us just like you threatened to edit the video tapes.
As for the other guests being harassed we never harassed anyone. You told them to say we were harassing them promising them a free nights stay if they lied for you guys and said that we did.
You are one crazy black *** and you even threatened to plant drugs on one of the guests if they did not play along.
You threatened to have the police arrest them without evidence because you are friends with the police. Anything on your tapes or from your witnesses is because you bribed them to tell lies about us and because you planted evidence and edited your tapes.
You did not kick us out we chose to leave. You told us not to come back and if you did you would be after us with a shot gun and you would have one of your police officer friends shoot us and edit the tapes making it look like we were being hostile.
OMG
THE CLEBURNE POLICE WILL VERIFY this is a LIE!
NO ONE EVER SAID ANYTHING ABOUT US SMOKING...I DO NOT SMOKE AND I CAN PROVE it!
I thought the Celeburne police were helping them with tape editing , planting evidence on you and coming up with fake witnesses as you claimed because they are friends with the owner?
We are HOME OWNER WHO HAD A HOUSEFIRE!
NEVER EVER EVICTED FROM ANY WHERE!
HA the truth comes out.
I seriously doubt that Sana even saw this complaint and like other people said I doubt we are hearing the whole story here. Yeah I do see people posing as you and making silly comments on you behalf but that is most likely a member of this site who does it often. I would like to see Sana's side of the story as well.